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About the Counselling Service

Accredited by BACP. BACP is the trademark of the British Association for Counseling and Psychotherapy.

Our Mission

The Counselling Division exists to provide a range of professional services for the University Community thus promoting wellbeing and increasing the potential for successful study and work.

Our Objectives and Values

  • to place the client at the heart of our decision making.
  • to provide  varied, rapidly responding, creative, professional, confidential, supportive counselling and wellbeing services both face to face and online.
  • to promote a healthy work and study environment for students and staff through consultative and collaborative working within and beyond the University community.
  • to provide useful management data on service use to aid decision making equally in the University, Department & Colleges.
  • be both user friendly and accessible at all stages of the student life cycle ensuring that good use is made of communication systems favoured by students.
  • to provide a range of therapeutic and wellbeing approaches, including self-help resources and workshops, to meet the varied and sometimes changing needs of service users.
  • to foster a culture of seeking and acting appropriately upon feedback thus enhancing quality in all we do.

The Counselling Division at Cardiff University is comprised of a Staff Counselling Service and a Student Counselling Service.

Cardiff University Counselling Division is BACP accredited Service, which delivers safe, ethical and high quality counselling and other wellbeing options to the whole of the University Community.

Counselling for students is provided in the Student Support Centres at the Cathays Park Campus and at the Heath Park Campus. Staff Counselling is based in a separate provision at the Cathays Park Campus. Working with over 1000 clients a year, the Counselling Division enjoys an excellent reputation within the University, as well as nationally.

In 2010, Cardiff University Counselling Service was awarded the BACP Innovation Award for the “Cardiff Model”. This Model delivers a managed care approach for students; it provides a clear and structured model of working that ensures rapid and equal access to support.  The Cardiff Model provides time limited counselling with a significant proportion of students opting for single session therapy.

The Service has seen a rise in the number of applications for various forms of online support. The University is committed to encouraging more students to undertake placements and the online appointments enable the Counselling Service to match that increasing demand.

The Staff Counselling Service offers a traditional time-limited counselling model and provides a range of additional services, such as wellbeing workshops and support for managers. The Staff Counselling Service contributes to the University Positive Working Environment initiative, as well as supporting several HR policies. The Staff Counselling Service has recently enhanced its provision by enabling out of hours support through an EAP provider, and counselling for staff members’ families off site.

Recent staff changes have provided the opportunity for the Student Counselling Service to develop a more holistic approach to providing psychological support. Three new posts will be recruited, and whilst counselling will be a feature of two of those posts, a significant aspect of this team will be a much broader approach to psychological wellbeing. This will provide many students with an effective first step intervention before progressing to more specialist counselling.
The Psychological Wellbeing Team will be a versatile, flexible team willing to be creative in creating and delivering self-help packages, resources and on line support.

Counsellors work across the two campuses, and in both the Student Counselling Service and the Staff Counselling Service. This develops the skills of the counsellors, as it enables them to enhance their own skills by working with different client groups. The result is a strong, integrated identity for the Counselling Division.

Most counsellors are BACP accredited and two supervisors are also BACP Accredited Supervisors.

Staff are actively encouraged to write for professional journals; our counsellors have produced a steady output to professional journals on a wide range of topics.

In addition to the above, the Service also provides placements for trainee counsellors (Associate Volunteer Counsellors); these placements are highly valued and sought-after. All of our counsellors contribute to this programme by supervising Associate Volunteer Counsellors.